Game Issues Log: Difference between revisions
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Here is a record of known game bugs and possible fix's or workarounds; |
Here is a record of known game bugs and possible fix's or workarounds; |
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=== Full Screen / Window Mode Issues === |
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Description: A player finds the game running in window mode when full screen is selected in setup. |
Description: A player finds the game running in window mode when full screen is selected in setup. |
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Fix: under setup, select and ensure "intro" is enabled, this "should" make the game run in full screen. |
Fix: under setup, select and ensure "intro" is enabled, this "should" make the game run in full screen. |
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=== F1 Game Crashes === |
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Description: Players trying to run the game in a 16:9 aspect ratio (IE 1080p) suffer from game crashes when pressing F1 in game to access to construction menu. |
Description: Players trying to run the game in a 16:9 aspect ratio (IE 1080p) suffer from game crashes when pressing F1 in game to access to construction menu. |
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Workarounds: |
Workarounds: |
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1. Run the game in a non 16:9 aspect ratio such as 4:3 or 16:10, see here for aspect ratio options (<https://en.wikipedia.org/wiki/Computer_display_standard#XGA>). |
1. Run the game in a non 16:9 aspect ratio such as 4:3 or 16:10, see here for aspect ratio options (<https://en.wikipedia.org/wiki/Computer_display_standard#XGA>). |
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640×400 |
640×400 |
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800×600 |
800×600 |
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1600x1200 |
1600x1200 |
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2048x1536 |
2048x1536 |
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1280x800 |
1280x800 |
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1440x900 |
1440x900 |
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3200×2048 |
3200×2048 |
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3840×2400 |
3840×2400 |
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1280x720 |
1280x720 |
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1360×768 |
1360×768 |
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2. install an alternative Graphics mode like WineD3D or 3Dfx, see the downloads channel for options |
2. install an alternative Graphics mode like WineD3D or 3Dfx, see the downloads channel for options |
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=== Mouse Cursor Issues === |
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Description: Some players experience mouse cursor jitter/jumping/lag issues. |
Description: Some players experience mouse cursor jitter/jumping/lag issues. |
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Workarounds: |
Workarounds: |
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2. install an alternative Graphics mode like WineD3D or 3Dfx |
2. install an alternative Graphics mode like WineD3D or 3Dfx |
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=== Game Crashing - General === |
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Description: Players sometimes have random situations where the game loads or even fails to load. |
Description: Players sometimes have random situations where the game loads or even fails to load. |
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Fix: these have often been resolved through adding the game executable to DEP (Data Execution Prevention). |
Fix: these have often been resolved through adding the game executable to DEP (Data Execution Prevention). |
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*Process - Open "Computer" then right click -> Properties -> System Protection -> Advanced -> Performance -> Data Execution Prevention then "Add" the executable for the game. Not the shortcut but the .exe file. |
*Process - Open "Computer" then right click -> Properties -> System Protection -> Advanced -> Performance -> Data Execution Prevention then "Add" the executable for the game. Not the shortcut but the .exe file. |
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=== Game Crashing - when trying to start Skirmish/Host MP/Start Camp === |
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Description: The Game loads and no matter what resolution or settings are used, if you try to start a Campaign, Skirmish or Multiplayer game and get as far as selecting your profile, the game crashes to desktop immediately once you click "Enter the Game" or "Start Game". |
Description: The Game loads and no matter what resolution or settings are used, if you try to start a Campaign, Skirmish or Multiplayer game and get as far as selecting your profile, the game crashes to desktop immediately once you click "Enter the Game" or "Start Game". |
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Fix: |
Fix: |
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4. now start the game and it will no longer crash. |
4. now start the game and it will no longer crash. |
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=== GameRanger Hosting Problems === |
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Description: You are able to join game sessions, but cannot host any of your own even though the port forwarding in your router is set up correctly. |
Description: You are able to join game sessions, but cannot host any of your own even though the port forwarding in your router is set up correctly. |
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Fix: Try deactivating compatibility mode in Windows 10 by right-clicking 'The Moon Project.exe' and unchecking the appropriate section in the application properties. There is a high chance GameRanger is unable to set up the |
Fix: Try deactivating compatibility mode in Windows 10 by right-clicking 'The Moon Project.exe' and unchecking the appropriate section in the application properties. There is a high chance GameRanger is unable to set up the |
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virtualized TCP environment, because it gets confused about what operating system the game is running on. |
virtualized TCP environment, because it gets confused about what operating system the game is running on. |
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=== Ingame Vidoes do not display/run, how do i fix this? === |
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Answer: You need to install the K-Lite Codec Pack to enable vidoes to play within game |
Answer: You need to install the K-Lite Codec Pack to enable vidoes to play within game |
Revision as of 22:27, 1 September 2020
Here is a record of known game bugs and possible fix's or workarounds;
Full Screen / Window Mode Issues
Description: A player finds the game running in window mode when full screen is selected in setup. Fix: under setup, select and ensure "intro" is enabled, this "should" make the game run in full screen.
F1 Game Crashes
Description: Players trying to run the game in a 16:9 aspect ratio (IE 1080p) suffer from game crashes when pressing F1 in game to access to construction menu. Workarounds: 1. Run the game in a non 16:9 aspect ratio such as 4:3 or 16:10, see here for aspect ratio options (<https://en.wikipedia.org/wiki/Computer_display_standard#XGA>). 4:3 Resolutions: 640×400 800×600 1024x768 1280x960 1600x1200 2048x1536 16:10 Resolutions: 1280x800 1440x900 1680x1050 1920x1200 <<< Recomended 2560×1600 2880×1800 3200×2048 3840×2400 These resolutions are *NOT* supported: 1280x720 1360×768 1366x768 1600×900 1920x1080 2560×1440 5120×2880 7680×4320
How to Create Custom Resolution Options: Nvidia: https://nvidia.custhelp.com/app/answers/detail/a_id/759/~/custom-resolutions AMD: https://www.amd.com/en/support/kb/faq/dh-032
2. install an alternative Graphics mode like WineD3D or 3Dfx, see the downloads channel for options
Mouse Cursor Issues
Description: Some players experience mouse cursor jitter/jumping/lag issues. Workarounds: 1. Install the Mouse Fix found in the downloads channel. 2. install an alternative Graphics mode like WineD3D or 3Dfx
Game Crashing - General
Description: Players sometimes have random situations where the game loads or even fails to load. Fix: these have often been resolved through adding the game executable to DEP (Data Execution Prevention). *Process - Open "Computer" then right click -> Properties -> System Protection -> Advanced -> Performance -> Data Execution Prevention then "Add" the executable for the game. Not the shortcut but the .exe file.
Game Crashing - when trying to start Skirmish/Host MP/Start Camp
Description: The Game loads and no matter what resolution or settings are used, if you try to start a Campaign, Skirmish or Multiplayer game and get as far as selecting your profile, the game crashes to desktop immediately once you click "Enter the Game" or "Start Game". Fix: 1. Open Regedit 2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers 3. search for the game executable and and insert a SPACE between two words in a registry key: before: DISABLETHEMES HIGHDPIAWAREDisableNXShowUI after: DISABLETHEMES HIGHDPIAWARE DisableNXShowUI 4. now start the game and it will no longer crash.
GameRanger Hosting Problems
Description: You are able to join game sessions, but cannot host any of your own even though the port forwarding in your router is set up correctly. Fix: Try deactivating compatibility mode in Windows 10 by right-clicking 'The Moon Project.exe' and unchecking the appropriate section in the application properties. There is a high chance GameRanger is unable to set up the virtualized TCP environment, because it gets confused about what operating system the game is running on.
Ingame Vidoes do not display/run, how do i fix this?
Answer: You need to install the K-Lite Codec Pack to enable vidoes to play within game