Game Issues Log

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Here is a record of known game bugs and possible fix's or workarounds;

Game - Asyncronous Multiplayer Games

Description: Occasionally players will find that one or more players or teams mates are out of sync with the game. This is normally observed by an unintentional build up of units at a players base.
Known Causes:
1. The player is missing critical files within the WDFiles folder, and or incorrect version of game executable.
Fix: Ensure the WDFiles Folder contains ALL 16 the following files and TheMoonProject.exe is version 2.2.1;
  • Interface.wd
  • InterfaceEx.wd
  • Language.wd
  • Language221.wd
  • Levels.wd
  • Meshes.wd
  • Parameters.wd
  • Players.wd
  • Scripts.wd
  • Sounds.wd
  • Terrains.wd
  • TerrainsEx.wd
  • Textures.wd
  • Update001.wd
  • Update221.wd
  • Wave22kH.wd
2. The player has previously installed MOD files that are still present in the game directory.
Fixes: 
   a: Ensure there are no files present in the following location: C:\Users\%username%\AppData\Local\VirtualStore\Program Files (x86)\Reality Pump\The Moon Project, if there are, delete all.
   b: Ensure ALL mod files are removed from the WDFiles and or CustomerWDFiles Folders.

Game Crashing - Computer Instability

Description: Players sometimes have random situations where a multiplayer game will randomly crash.
Possible Causes, Test & Resolutions: 

1. Check Computer for Instability 
a: CPU Testing - Prime95 or OCCT
b: Memory Testing - Memtest
c: GPU Testing - Direct3d or OpenGL
d: Full System Testing - TBC

If any of the above tests fail, it will point to a weakness within the system that could be causing your issues, speak further to a member of the InsideEARTH community on Discord further support in resolving your issue.

2. Overclocking / Undervolting 
a: If you have overclocked or undervolted your computer, please reverse these changes and re-test stability.

3. Desktop Computer Settings 
a: Power Plan: Incorrect power settings can result in poor game performance and or in rare cases instability in the game.
Resolution: Set your power plan to "High or Ultimate Performance"

4. Laptop Computer Settings 
a: Power Plan: Incorrect power settings can result in poor game performance and or in rare cases instability in the game.
Resolution: Set your power plan to "High or Ultimate Performance"
b: Power Supply: Gaming on laptop batteries risks game instability due to high power draw situations that the battery is unable to supply to the relevant PC components.
Resolution: Always ensure you are directly connected to your mains power supply and not running on battery while playing games.

Game Crashing - Network Instability

Description: Players sometimes have random situations where in a multiplayer game they will randomly start lagging, go asynchronous (async) or timeout.

Possible Causes, Test & Resolutions: 

1. Network Connection Instability 

a: Wifi Connection: DO NOT play on Wifi as this results in increased latency and packet loss that results in random disconnections/timeouts, games going async and even worse random game crashing.
Cause: The game uses the network protocol UDP which does not acknowledge data transmission. This means any brief loss of connectivity will result in data loss that is unrecoverable by the game resulting in the aforementioned issues.
Resolution: connect to you network directly via an Ethernet cable into a switch our directly to the router.

b: Internet Connection:
Test: Click here to test and see if your internet is experiencing any packet loss. 
   Suggested Settings: 
      Preset - Default. 
      Server - Whichever is closest. 
      Duration - 60 Seconds.
Cause: There are a number of things that can cause this, it can range from Network congestion (too many using internet), a bad cable or a "fault" with your switch/router. 
Resolution: Take a screenshot of your results and also download them as a CSV (see bottom of results page). Once you have these, speak further to a member of the InsideEARTH community on Discord further support in resolving your issue.

Game Crashing - 16:9 - 1080P - F1 - Game Crashes

Description: Players trying to run the game in a 16:9 aspect ratio (IE 1080p) suffer from game crashes when pressing F1 in game to access to construction menu.
Workarounds:

1 Implement the relevent IEO updates as they contain the fixes.

2. Run the game in a non 16:9 aspect ratio such as 4:3 or 16:10, see here for aspect ratio options (<https://en.wikipedia.org/wiki/Computer_display_standard#XGA>).

4:3 Resolutions:
640×400
800×600
1024x768
1280x960
1600x1200
2048x1536

16:10 Resolutions:
1280x800
1440x900
1680x1050
1920x1200 <<< Recommended
2560×1600
2880×1800
3200×2048
3840×2400

These resolutions are *NOT* supported by default:
1280x720
1360×768
1366x768
1600×900
1920x1080
2560×1440
5120×2880
7680×4320

How to Create Custom Resolution Options: 
Nvidia: https://nvidia.custhelp.com/app/answers/detail/a_id/759/~/custom-resolutions
AMD: https://www.amd.com/en/support/kb/faq/dh-032


3. install an alternative Graphics mode like WineD3D or 3Dfx.

Game Crashing - Ally Chat

Description: Players using ally chat suffer with the game crashing to desktop.
Known Causes:
1. OPENGL/nGlide/dgVoodoo is being used as the 3d renderer
Fix: Currently this is only known to affect players using alternative renderers, switch to the Direct3d (D3D) Renderer.
2. There are missing files within the WDFiles folder, and or incorrect version of exe
Fix: Ensure the WDFiles Folder contains ALL 16 the following files and TheMoonProject.exe is version 2.2.1;
  • Interface.wd
  • InterfaceEx.wd
  • Language.wd
  • Language221.wd
  • Levels.wd
  • Meshes.wd
  • Parameters.wd
  • Players.wd
  • Scripts.wd
  • Sounds.wd
  • Terrains.wd
  • TerrainsEx.wd
  • Textures.wd
  • Update001.wd
  • Update221.wd
  • Wave22kH.wd

Game Crashing - when trying to start Skirmish/Host MP/Start Camp

Description: The Game loads and no matter what resolution or settings are used, if you try to start a Campaign, Skirmish or Multiplayer game and get as far as selecting your profile, the game crashes to desktop immediately once you click "Enter the Game" or "Start Game".
Fix: 
1. Open Regedit
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers and or HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
3. search for the game executable and and insert a SPACE between two words in a registry key:
before: DISABLETHEMES HIGHDPIAWAREDisableNXShowUI
after: DISABLETHEMES HIGHDPIAWARE DisableNXShowUI
4. now start the game and it will no longer crash.

Game Crashing - FMV intro or cutscene should be played but instead crashes the game

Description: When the game trys to play an FMV video it crashes the game back to desktop.
Possible Fix's: 

COMPATAILITIY MODE
Try running the game in compatibility mode, IE: Windows XP with Service Pack 2

UNINSTALL YOUR CODEC PACK, RESINTALL THE GAME, INSTALL A DIFFERENT CODEC PACK, IF NEEDED
In case your current codec pack is interfering with the game,  uninstall any codec packs you have installed (through Control Panel -> Programs and Features). Afterwards, reinstall the game.
If that doesn't work, please try to install a different codec pack, for example: K-Lite.

IF THE GAME USES .BIK FILES, INSTALL RAD VIDEO TOOLS
To check if the game uses .bik files, search for this file type in the game's installation folder.
If you find such files, please install the Bink Video Codec and try launching the game afterwards
http://www.radgametools.com/bnkmain.htm

ADD FFDSHOW AUDIO/VIDEO EXCEPTIONS
If you're using ffdshow (which is included in pretty much every codec pack), try adding add the game's executable to ffdshow's exclusions list - first in just the Video decoder, then, if that doesn't help, the Audio decoder as well.
To do this, you will need to access ffdshow's settings. You should be able to find an appropriate link in your codec pack's Start Menu group. For instance, for CCCP it would be Start -> Programs -> Combined Community Codec Pack -> Filters -> FFDShow Video Decoder Configuration. You should find FFDShow Audio Decoder Configuration as well.
Once in the Video Decoder's settings, go into "DirectShow control" and find the "Don't use ffdshow in:" setting and make sure it's checked. Click on the "Edit" button in front of it, then click the "add" button and browse to the game's executable file in the game's folder.
Now  launch the game and check if the problem persists. If it does, add the executable in the Audio Decoder Configuration as well. If none of them help, you should go back and remove the exceptions.

CHECK DIFFERENT COMPATIBILITY MODES
Right-click the game's shortcut, go to Properties -> Compatibility and try different compatibility modes before attempting to launch the game again. 
If none of these help, revert to the default setting, or reinstall the game if you don't recall which setting was the default one.

(WINDOWS XP ONLY) REDUCE GRAPHICS AND/OR SOUND HARDWARE ACCELERATION
First, try different graphics acceleration settings. This is only possible on Windows XP and may fix some unusual game glitches.
To do this, right-click an empty area on your desktop and go to Properties -> Settings -> Advanced -> Troubleshoot, then try different Hardware Acceleration levels. We suggest starting with the third position from the right.
If the graphics acceleration settings don't help, revert to the default (maximum) setting, and try different settings of your sound card's "Hardware acceleration" and "Sample rate conversion quality" (starting with Hardware Acceleration). To access those settings, go to your Control Panel, double-click "Sounds and Audio Devices", click the bottom "Advanced..." button and go into the "Performance" tab.
If none help, revert to the default (maximum) settings.

Game Crashing - DEP

Description: Players sometimes have random situations where the game loads but crashes or even fails to load.
Fix: these have often been resolved through adding the game executable to DEP (Data Execution Prevention).
*Process - Open "Computer" then right click -> Properties -> System Protection -> Advanced -> Performance -> Data Execution Prevention then "Add" the executable for the game. Not the shortcut but the .exe file.

Game - Full Screen / Window Mode Issues

Description: A player finds the game running in window mode/title bar when full screen is selected in setup.
Fixes:

1. Implement the relevent IEO updates as they contain the fixes.

Game - Resolution Limit

Description: Older Direct3D applications and games are limited to a resolution width/height that doesnt exceed 2048 pixels.
Fix: Download and place the following DLL next to the game executable to remove this artificial limitation.

Game - Mouse Cursor Issues

Description: Some players experience mouse cursor jitter/jumping/lag issues.
Workarounds: 
1. Install the Mouse Fix found on the Applications page.
2. install an alternative Graphics mode like WineD3D or 3Dfx

Game - Ingame Videos do not display/run, how do i fix this?

You need to have Indeo Coded installed.

1. You can install it by running as administrator following command (WinVista and newer):
C:\WINDOWS\SysWOW64> regsvr32 ir50_32.dll

2. You can install the K-Lite Codec Pack, which includes Indeo Codec to enable vidoes to play within game