Game Issues Log

Here is a record of known game bugs and possible fix's or workarounds;

Full Screen / Window Mode Issues

Description: A player finds the game running in window mode when full screen is selected in setup.
Fix: under setup, select and ensure "intro" is enabled, this "should" make the game run in full screen.

F1 Game Crashes

Description: Players trying to run the game in a 16:9 aspect ratio (IE 1080p) suffer from game crashes when pressing F1 in game to access to construction menu.
Workarounds: 
1. Run the game in a non 16:9 aspect ratio such as 4:3 or 16:10, see here for aspect ratio options (<https://en.wikipedia.org/wiki/Computer_display_standard#XGA>).
4:3 Resolutions:
640×400
800×600
1024x768
1280x960
1600x1200
2048x1536
16:10 Resolutions:
1280x800
1440x900
1680x1050
1920x1200 <<< Recomended
2560×1600
2880×1800
3200×2048
3840×2400
These resolutions are *NOT* supported:
1280x720
1360×768
1366x768
1600×900
1920x1080
2560×1440
5120×2880
7680×4320

How to Create Custom Resolution Options: 
Nvidia: https://nvidia.custhelp.com/app/answers/detail/a_id/759/~/custom-resolutions
AMD: https://www.amd.com/en/support/kb/faq/dh-032

2. install an alternative Graphics mode like WineD3D or 3Dfx, see the downloads channel for options

Mouse Cursor Issues

Description: Some players experience mouse cursor jitter/jumping/lag issues.
Workarounds: 
1. Install the Mouse Fix found in the downloads channel.
2. install an alternative Graphics mode like WineD3D or 3Dfx

Game Crashing - General

Description: Players sometimes have random situations where the game loads or even fails to load.
Fix: these have often been resolved through adding the game executable to DEP (Data Execution Prevention).
*Process - Open "Computer" then right click -> Properties -> System Protection -> Advanced -> Performance -> Data Execution Prevention then "Add" the executable for the game. Not the shortcut but the .exe file.

Game Crashing - when trying to start Skirmish/Host MP/Start Camp

Description: The Game loads and no matter what resolution or settings are used, if you try to start a Campaign, Skirmish or Multiplayer game and get as far as selecting your profile, the game crashes to desktop immediately once you click "Enter the Game" or "Start Game".
Fix: 
1. Open Regedit
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
3. search for the game executable and and insert a SPACE between two words in a registry key:
before: DISABLETHEMES HIGHDPIAWAREDisableNXShowUI
after: DISABLETHEMES HIGHDPIAWARE DisableNXShowUI
4. now start the game and it will no longer crash.

GameRanger Hosting Problems

Description: You are able to join game sessions, but cannot host any of your own even though the port forwarding in your router is set up correctly.
Fix: Try deactivating compatibility mode in Windows 10 by right-clicking 'The Moon Project.exe' and unchecking the appropriate section in the application properties. There is a high chance GameRanger is unable to set up the virtualized TCP environment, because it gets confused about what operating system the game is running on.

Ingame Vidoes do not display/run, how do i fix this?

Answer: You need to install the K-Lite Codec Pack to enable vidoes to play within game